Documentation/Studio
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  • Getting started
    • Key concepts
    • Sign in
    • Create and switch organisations
  • Registers
    • Create and change a register
    • Upload and download entries
    • Add, edit and deactivate entries
    • Groups
    • Claims
    • Challenge codes
    • Connect and test an external register
    • Register activity
  • Membership definition
    • Add and order register assignments
    • Filters and outcomes
    • Preview before saving
    • Save and version history
  • Member code query
  • Members directory
    • Find a member
    • Look up the checks of a member code
    • Deactivate a membership
  • Communities
    • Create, rename and delete a community
    • Filter by register, status, groups and claims
  • Frontends
    • Create a frontend
    • Frontend keys
    • Released claims
    • Sign-in settings
    • Guest access
    • Sign-in branding
  • Login with appsolut
    • Sign-up and onboarding
    • Sign-in and sign-out
    • Support requests
  • Frontend users
    • Find a frontend user
    • Membership and activations
    • Block a frontend user
    • Export a frontend user's data
    • Disconnect a frontend
  • Membership check
    • Check modes
    • Results and the check log
    • Rate limits
    • Grace rule
  • Vouchers
    • Partners
    • Create a voucher offer
    • Voucher pools
    • Activate, pause and end a voucher offer
    • Voucher settings
  • Redemptions
    • Redemption settings
  • Organisation settings
    • Organisation profile
    • Studio users and roles
    • Billing
    • Roadmap and feature requests

Redemption settings

Where the Studio sends the redemption office's copy of each redemption, and where members' replies go.

Studio roles: "Owner" and "Administrator", and Studio users with a permission set that holds "Redemptions: manage". Anyone else gets a "page not found".

The page "Redemption settings" holds three settings:

  • Redemption office address: the redemption office's email address. Members' replies to their copy go here. While the voucher settings name no benefits alert address, the alerts about voucher pools that run low or empty go here too.
  • Copy of every redemption: on, the redemption office gets a copy of every redemption, with the code and the member. It needs the redemption office address. Off, the office gets no copy, but members' replies still go to the redemption office address.
  • Administrator address: an additional copy of every redemption for an administrator. Optional. Sending it follows with a later release; until then no copy is sent.

Enter the addresses, choose whether the office gets a copy, and choose "Save settings". Each change is recorded with your name and the time.

The default redemption address for members' messages to a partner and the benefits alert address are in the voucher settings.