Forms
The submissions of your website's forms, the form inboxes that receive them, and who they are mailed to.
A form submission is what a person sends with one of your website's forms, such as a contact form. The Studio keeps the form as the person saw it, with its title and its fields in order, the values they entered, the page they sent it from and their language, and gives it a reference starting with FS-. A submission starts open.
Every form has one form inbox: where your organisation receives its submissions, and who they are mailed to. A form inbox is named after the form's title and knows the form by its form reference, the form's ID in your website's CMS. You can create a form inbox before the form's first submission. A submission of a form without one opens its form inbox itself, marked "Recipients not set": until someone sets its recipients, its submissions are mailed to your organisation's support address from the sign-in branding.
You find the form inboxes under "Forms", "Form inboxes" in the sidebar, with each one's form reference, whether its recipients are set, whether it sends a confirmation, its number of submissions and the last one.
The mails of a submission
After every new submission the Studio sends, in your organisation's branding:
- To the form inbox's recipients: the form's title, the page it was sent from and every field under its label, with the
FS-reference. Its subject is the one you set for the form inbox, or else one naming the form. A reply goes to the first email field of the form that holds an address, so the recipients answer the person directly. The addresses your website's editors enter in the CMS's form are not used. - To the person who sent it, where you switched it on: a confirmation with your own subject and text, in the person's language, or in German where that language has no text. A signed-in sender gets it at their verified email, a guest at the form's first email field. The text may take short values of the submission, such as a first name, through placeholders.
How each mail went is shown on the submission's page. A mail that fails never undoes the submission.
Signed in or a guest
A person signed in to your frontend sends a form with their frontend user: the Studio keeps their verified email and, where they hold one, their organisation membership. A person who is not signed in sends it as a guest, which a frontend accepts only where its guest access for forms is on.
How long submissions are kept
A form submission is deleted 7 years after its last status change. When an organisation membership is anonymized, the submissions made under it, by its frontend user, or carrying that frontend user's email are anonymized too: the sender's email, the note and every value but the choices from the form's own options are removed.